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MY FAVORITES

Bishop Award

Samtec has received countless customer awards for service, quality, and supplier excellence, to name a few. One of the most important awards is the annual Bishop and Associates Customer Service survey. Bishop and Associates, a connector industry consulting firm, recently completed its annual "Customer Survey Of The Electronic Connector Industry" in the United States, Europe, and Asia. These surveys are among the most comprehensive and important connector industry reports published. They rank what attributes are important to customers when selecting connector companies, and they compare customers' perceptions of 40+ top connector manufacturers.

To purchase a complete copy of any of the reports below, contact Bishop and Associates at + (630) 443-2702, or www.bishopinc.com.

North America Survey results

NORTH AMERICA

Samtec recently received the highest overall rating in the Bishop & Associates' U.S. Customer Survey of the Electronic Connector Industry. This is the 16th time Samtec has been rated as the #1 connector company in North America.

Samtec received the highest overall ranking in the survey. Samtec was ranked #1 by engineers, OEMs, CEM/EMS, and distributors. Other notable results include:

  • #1 in product quality
  • #1 price competitiveness
  • #1 meeting requested delivery dates
  • #1 order lead times
  • #1 on-time delivery
  • #1 delivery of samples
  • #1 overall satisfaction with company website
  • #1 ease of finding connector products on the website
  • #1 availability of technical documentation on the website
  • #1 satisfaction with placing orders electronically
  • Highest number of #1 mentions as the customer's top-performing connector company

"It's an outstanding achievement to be ranked number one for the sixteenth time," said Ron Bishop, President of Bishop and Associates. "This demonstrates Samtec's commitment to service at all levels of their company. It shows they understand that the definition of service evolves, and they change with it."

Bishop & Associates annually surveys electronic equipment manufacturers (OEMs), Cable Assembly Manufacturers, Contract Manufacturers (CEMs) and Distributors to determine how the connector industry, and selected connector manufacturers, are performing.

Respondents represented a variety of market sectors, including Industrial Controls and Production, Medical, Military/Government, Telecom/Datacom, Computer/Peripheral, Automotive, Aircraft/Space/Missiles, and Test/Measurement/Instrumentation, to list the biggest segments. Fifty two (52) connector manufacturers were included in the survey, including Molex, TE Connectivity, Amphenol, 3M Electronics, Phoenix Contact, Hirose Electric, ITT Cannon, J.S.T., ODU, and Kycon, among others. The survey consisted of 19 questions about 52 connector manufacturers. Bishop and Associates received 390 responses to the 2016 questionnaire. Approximately 57% of the responses were from OEMs, 11% from CEMs, and 17% from distributors. The majority of respondents identified their job function as Engineering (46%) or Purchasing (37%).

European Survey results

EUROPE

For the ninth (9th) time, Samtec was ranked #1 in the Bishop and Associates "European Customer Survey Of The Electronic Connector Industry." Samtec received the highest overall rating of the 43 connector companies surveyed. Key results for Samtec include:

  • Samtec ranked overall #1
  • Samtec ranked #1 by Engineering
  • Samtec ranked #1 in usefulness of website
  • Samtec ranked #1 in ease of finding the connector product needed on the website
  • Samtec ranked #1 in availability of technical documentation on website
  • Samtec ranked #1 in satisfaction in placing orders online
  • Samtec ranked #1 in ability to meet requested delivery dates
  • Samtec ranked #1 in ability to meet promised ship dates
  • Samtec ranked #1 in order lead times
  • Samtec ranked #1 with completeness and ease-of-use of catalog
  • Samtec ranked #1 in providing product samples

Asia-Pacific Survey results

ASIA PACIFIC

Bishop and Associates, recently completed its second "Asia Pacific Customer Survey Of the Electronic Industry", and for the second year in a row, Samtec was ranked #1 in overall performance among the 44 connector manufacturers surveyed for the entire Asia Pacific region. Key results for Samtec include:

  • #1 in Overall Performance for all of Asia Pacific
  • #1 by Engineering; #2 by Purchasing
  • #1 by OEM's; #1 by CEM's
  • #1 in Quality of Products
  • #1 in Ability to meet Requested Delivery Dates
  • #1 in Ability to meet Promised Ship Dates
  • #1 in Order Lead Times
  • #1 in Technical Support and Expertise
  • #1 in Sales Rep Support
  • #1 Inside Sales / Customer Service Function
  • #1 in Overall Effectiveness in Handling Problems
  • #1 in Catalog
  • #1 in Web Site
  • #1 in Support in Providing Product Samples

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